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Help

Do I need a Makro Tradecard to shop with the Makro Online Store?

You do not need to be a Makro Tradecard holder to shop with the Makro Online Store, but you will need to be a business owner or have the authority to buy on behalf of a business.

Remember, you WILL need a Makro Tradecard to take advantage of our huge in store range. Click here to find out more information about becoming a Makro Tradecard holder. To find your local store, click here.


How do I register with the Makro Online Store?

You do not need to be registered or log in to browse the site, or to add products to your basket. Once you have finished shopping, and you are ready to checkout then click the "checkout" button and then you will be prompted to login or register.

If you are new to the Makro Online Store, then you will need to register to complete your order. As part of the registration process you will have the opportunity to enter a Tradecard number, if you have one. You will also be asked to verify that you are a business owner, or that you have the authority to buy on behalf of a business. You will also need to provide contact information, billing and shipping addresses.


How Do I Place an Order?

Shopping with the Makro Online Store is really easy. Simply search for your desired products using the search box or by using the detailed product menus. Add the product(s) to your basket by clicking on "Add to Basket". You can easily view items in your basket by placing your cursor or mouse over the mini basket in the top right-hand corner of the site.

When you have finished shopping, click on the "Checkout" button at the bottom of the mini basket. You can then do a final check of the contents of your basket, and you can also add any special notes for our delivery courier. If you are happy to proceed, click "Checkout Now".

You will then be invited to either register or log-in. Once you have logged in, you will be asked for your chosen delivery address and an appropriate delivery charge. Click "Continue Checkout" to proceed.

You will then be asked to enter your payment details. After entering your card details, once again click "Continue Checkout". On the Order Summary page you will be given a final opportunity to check the details of your order, including the invoice address, delivery address, payment details and the contents of your order.

If you are happy to proceed, click "Place Order". Your order will be submitted and you will be given an order number. You will also be sent an order confirmation email.


How Do I Manage My Address Book?

To add an alternative invoice or delivery address you need to go to the "My Account" page. Under the Address Book section, you have the option of adding either another invoice address or another delivery address.

To make a given address your primary, or default address then click on the link "Make this address my primary address".

Your primary addresses for invoices and delivery are shown on the My Account page. To change the primary addresses simply click on the "change" link and select one of your other addresses.

Please note, your delivery address can not be amended once an order has been placed. We apologise for any inconvenience that this may cause.


Price Information

The Makro Online Store features our cash and carry prices, just as you would see in one of our Makro stores.

The default setting of the website shows the prices excluding VAT and the VAT is added to the basket when you checkout. If you prefer, you have the option of viewing the prices inclusive of VAT by clicking on the "Inc VAT" button on the product lister page. You can also switch back to excluding VAT prices by clicking the "Ex VAT" button.


Cancellations and Changes

We're sorry, but once you have submitted your order, you cannot make amendments or cancel your order. We apologise for any inconvenience that this may cause.


Security policy

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.


Methods of payment

The Makro Online Store accepts the following types of payment:

Maestro
Mastercard
Visa
Visa Debit
Visa Electron

We do not accept American Express.


Delivery Leadtimes

In most cases, if you submit your order on Monday to Friday, then your order will be delivered within 3 - 5 working days.

Orders submitted on Friday after 3pm, Saturday or Sunday or Bank Holiday will be despatched on the next working day and will be delivered within the next 3 - 5 working days.

Bulk orders may affect delivery times.

Some of our products will delivered directly to you by one of our suppliers, for these products the despatch leadtimes may differ. In all cases an estimate of the delivery leadtime is shown on each product page.


Delivery Charges

For deliveries to Mainland UK and Northern Ireland, our standard delivery charge of £5 plus VAT will apply to orders of £50 or less (excluding VAT and delivery costs). We offer free delivery to these areas for orders over £50 (excluding VAT and delivery costs).

Deliveries to the Highlands and Islands carry a delivery charge of £8.95 plus VAT for orders of £50 or less (excluding VAT and delivery costs) and £3.95 plus VAT for orders over £50 (excluding VAT and delivery costs).  

For “Big & Bulky” items, as indicated by a "Big & Bulky” icon on the product page, a delivery charge of £35 will apply. If you order more than one “Big & Bulky” item, then you will only pay 1 x £35.


Areas of Delivery


We deliver to the UK, including Northern Ireland, the Highlands and Islands of Scotland.  


Order Tracking

When your order is despatched you will receive an email which confirms despatch and also includes your order tracking information. If you have not received this email then please check your spam filter and deleted email folders. Your tracking number & relevant link can also be found on the "My Account" page, under the Order/ History Section.


Receiving Delivery of Your Order

All orders from the Makro Online Store will need to be signed for to confirm delivery.


How to Return Goods

In the unlikely event that you will need to return an item, please contact our Makro Online Store Customer Services Team on 0161 7884 700.

Makro must be notified of any damaged goods within 72 hours of delivery.



Warranties

For guaranteed peace of mind and great customer service Makro offers the Premier Warranty Service. The benefits include:
Contact Us

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Store Locator

Click here to view our Store Locator page.